1. Seller identification
- Legal holder
- BINISUES, SRM
- NIF
- J07845126
- Fiscal address
- Calle Mayor del Borne, 9
- Activity address
- Finca Binisues, Camí dels Alocs, Desvío carretera general ME-1 Maó–Ciutadella, km 31,6, Menorca
- srm@binissues.com
- Phones
- 971 370 440
680 700 660 - Website
- https://quesosbinisues.com
2. Products
The shop sells food products including Queso Mahón-Menorca Artesano, Carn i xulla and Sobrassada. The Mahón-Menorca protected designation of origin applies to the cheese, not to the cured meats. Review each product's formats and information before buying.
3. Prices and VAT
All prices displayed in the shop include the applicable VAT. The currently applicable rates are:
- Cheese: 4 %.
- Carn i xulla: 10 %.
- Sobrassada: 10 %.
4. Ordering process
Select your products, formats and quantities, review the cart and enter the delivery address. Products, shipping and the total amount are displayed before you continue to payment. Availability is checked during purchase. Once payment is confirmed, you will receive your order confirmation by email.
5. Payment
Payment takes place through Stripe-hosted secure Checkout. Available payment methods will be displayed during Stripe's secure payment process. They may include card and Bizum when the latter is available for the transaction.
6. Shipping
Shipping is calculated according to product weight and destination, using data verified by the shop, and is displayed before payment. Free shipping currently applies from a product subtotal of €80 verified by the shop. Only destinations supported by the ordering process are accepted; we do not ship to unavailable destinations.
7. Cancellation before dispatch
Orders may be cancelled at no cost provided they have not yet been prepared or handed over to the carrier. To request a cancellation, the customer must contact Binisues and provide the order number. Once an order has been dispatched, cancellation is no longer possible and the applicable return and withdrawal conditions will apply.
8. Returns and withdrawal
As these are food products, returns cannot be accepted for goods liable to deteriorate or expire rapidly, or for sealed goods that have been opened where, for health or hygiene reasons, they are not suitable for return. In other cases where a statutory right of withdrawal applies, the customer may exercise it within the applicable legal period.
To notify us of withdrawal or request a return, contact Binisues with your order number and the affected products. These conditions do not limit statutory consumer rights in relation to damaged, incorrect or incomplete products.
9. Damaged, incorrect or incomplete orders
If an order arrives damaged, in poor condition, incomplete or does not match what was ordered, the customer must contact Binisues with the order number and a description of the incident. We recommend attaching photographs of the product and packaging to help us verify what happened. Once the incident has been assessed, Binisues will offer, as appropriate, a product replacement, a new shipment or a refund of the affected amount, at no additional cost to the customer when the incident is attributable to Binisues or the carrier.
10. Reporting incidents
We recommend reporting any damage, deterioration, error or missing product within 48 hours of receiving the order, particularly for food products. This period is intended to make it easier to verify the incident and does not limit any statutory consumer rights.
11. Invoices
Invoices are available on request.
To request an invoice, contact srm@binissues.com with your order number and the billing details required.
12. Contact
For cancellations, returns, incidents or questions about your order, contact Binisues with your order number:
Last updated: 13 September 2026.